Printers' Ink, Dec 7, 1911 (Vol. 77, No. 10): "Handling of Inquiries from Women" by Charles R. Wiers (Larkin Co. chief correspondent)
The pattern
This still sits in the public-domain pool. No pattern name yet.
Why it works
Charles Wiers sharing customer correspondence experience from hundreds of thousands of buyers. Proving that courteous, prompt, and human letter replies build immense customer loyalty instructs mail teams.
Steal this when
When training customer service teams to write warm, conversational letters that resolve friction.